Your Questions, Answered

Frequently Asked Questions

Find answers to common questions about getting started, managing your subscription, and using VORTEK Spaces with other software. Explore the sections below, and if you need further assistance, our support team is here to help!

Getting Started & Software Setup

How do I download VORTEK Spaces?

You can download VORTEK Spaces from the Microsoft Store. You will need to register for a 14-Day Free Trial and follow the Quick Start Guide to activate your account and get started.

What are the minimum system requirements to run the software ?

Minimum Requirements

Windows 10
Processor 4 Cores 2.0 GHz
4 GB Ram
Integrated or Dedicated Graphic Card: Intel HD Graphics 5000 or superior
40 GB Disk Space available

Recommended Requirements

Windows 10 64bits
CPU with benchmark score of 2000 or higher
16 GB Ram or more
Dedicated graphics card with benchmark over 6000
60 GB Disk Space available

Tips

Rendering 2K and 4K videos require a minimum of 6gb of dedicated memory on the graphics card.
Using a SSD drive to save & store your projects will also reduce the loading and saving times.
VORTEK Spaces can run on a Mac computer only if it has a version of Windows installed, but we do not officially support it.

New PC purchase: If you are looking at upgrading or getting a new computer to run VORTEK Spaces, contact our support team for additional assistance.

Can I install VORTEK Spaces on multiple computers?

Yes! Your VORTEK Spaces subscription is a floating license and therefore can be downloaded on multiple computers. However, the amount of people able to use VORTEK Spaces at one time will depend on the number of seats you have on your license. If you require multiple people to use Spaces at one time, you may want to add an additional license for each user.

How do I get started?

To get started, simply sign up for a Free 14-day trial and gain full access to all the features of VORTEK Spaces!
During your trial, you can explore the software and use our Quick Start Guide to help you get set up. You can also visit our Resources page for video tutorials to guide you through the process.

Using VORTEK Spaces with Cabinetry Software

How can I import my design into VORTEK Spaces?

Importing your model into VORTEK Spaces is quick and easy. For step-by-step instructions, check out our Quick Start Guide, which includes detailed videos on importing from various software platforms.

What are the compatible softwares ?

What 3D file formats are supported?

VORTEK Spaces supports the following 3D file formats:

VOK
DXF
COLLADA (.dae)
glTF (.glb)
.igs
.stp

Looking to export in a different format? Contact our Technical Support team to see if there’s a workaround or conversion option available.

How does the sync with cabinetry software work?

When you make changes in your cabinetry software, simply re-exporting your design to VORTEK Spaces will automatically update your model—there’s no need to start from scratch. All your VORTEK Spaces design elements will remain intact, and your updates will be reflected seamlessly. This allows for smooth iterations without losing any work already done.

Billing & Subscription Management

Does my VORTEK Spaces subscription renew automatically?

Yes, all VORTEK Spaces subscriptions are set to auto-renew by default to ensure uninterrupted access. If you wish to disable auto-renewal or make changes to your subscription, you can manage this in your account settings or contact our support team.

How do I add or remove seats from my VORTEK Spaces subscription?

To adjust the number of seats on your subscription, please contact our Sales Team. They will assist you in updating your account accordingly.

How do I transfer my VORTEK Spaces subscription to a new computer?

To transfer VORTEK Spaces to a new computer, simply download the software from the Microsoft Store on your new device and log in with your existing account.

If you encounter any issues, please contact our support team for assistance.

How do I get an invoice?

Invoices for your subscription can be accessed from the “Billing” section of your account settings. If you need a specific invoice, please reach out to our support team for assistance.